The Job

• Handles problems and service requests reported by users of the Plant Maintenance processes. This includes break/fix remediation, business consulting and answering user "how to" questions.
• Responds to breakdowns of time critical batch jobs.
• Uses OSS as a source of correction for reported Plant Maintenance problems.
• Responsible for learning and maintaining those SAP configuration settings which are the basis for the Plant Maintenance design.
• Responsible for learning and maintaining those customizations which are the basis for the Plant Maintenance design.
• Provides consultation regarding the technical feasibility of proposed enhancements to the Plant Maintenance design and their impact on current processes.
• Develops functional specifications for proposed enhancements.
• Provides consultation to other COE process teams such as Supply Chain where use of the MM/PM module overlaps.
• Provides consultation to program development resources regarding program corrections and enhancements to the Plant Maintenance processes.
• Implements configuration updates or changes via change management process in response to problem resolution, enhancements or projects.
• Performs initial testing of problem corrections and enhancements.
• Develops user and support documentation for enhancements made to the Plant Maintenance design.
• Maintains batch job variants used in the Plant Maintenance process.
• Provides technical mentoring assistance to develop lesser skilled team members.

• Experience in supporting SAP R3 including version 4.0B
• Ability to work with less experienced analysts in order to develop SAP problem solving, support and technical skills.
• Strong technical aptitude in order to support complex processes based on standard SAP configuration as well as SAP customizations.
• Ability to learn and support a number of specialized Plant Maintenance business scenarios.