The Job

• Handles problems and service requests reported by users of the Payables process. This includes break/fix remediation, business consulting and answering user "how to" questions. 
• Responds to breakdowns of time critical batch jobs. 
• Uses OSS as a source of correction for reported Payables problems. 
• Responsible for learning and maintaining those SAP configuration settings which are the basis for the Payables design. 
• Responsible for learning and maintaining those customizations which are the basis for the Payables design. 
• Provides consultation regarding the technical feasibility of proposed enhancements to the Payables design and their impact on current processes. 
• Develops functional specifications for proposed enhancements. 
• Provides consultation to other COE process teams such as Financials where use of the Payables module overlaps. 
• Provides consultation to program development resources regarding program corrections and enhancements to the Payables processes.
• Implements configuration updates or changes via change management process in response to problem resolution, enhancements or projects. 
• Performs initial testing of problem corrections and enhancements. 
• Develops user and support documentation for enhancements made to the Payables design.
• Maintains batch job variants used in the Payables process. 
• Provides technical mentoring assistance to develop lesser skilled team members.

The Person

• Experience in supporting SAP R3 including version 4.0B 
• Ability to work with less experienced analysts in order to develop SAP problem solving, support and technical skills. 
• Strong technical aptitude in order to support complex processes based on standard SAP configuration as well as SAP customizations.
• Ability to learn and support a number of specialized Payables business scenarios.