The Job

• Perform server maintenance, upgrades and monitoring of server performance, utilization, analysis and resolution of service problems/change requests.
• Provide analysis of business requirements, design consultation and implementation of desktop and server infrastructure solutions.
• Work in partnership with project teams to design and commission new wintel servers.
• Perform evaluation/testing of related products/tools for server and desktop systems.
• Perform Quality Assurance activities on server and desktop infrastructure design, upgrades and patches (Windows Server 2003/XP patches, BIOS and Firmware) prior to deployment.
• Monitor trends in operational performance to identify potential problem areas and opportunities for continuous improvement/efficiencies.
• Provide follow-the-sun 24x7 support duties.
• Provide training to support personnel on installation, operation and maintenance for servers and desktops.

• Minimum of 3 – 5 years professional experience in supporting Windows.
• Experienced in supporting configuration, management, administration, maintenance, problem resolution and change of MS Windows Desktop and Server family products including XP/NT/Windows 2000/Windows 2003.
• Good technical knowledge and understanding of server/desktop architecture e.g. Server hardware, RAID, SCSI, storage devices, backup devices, etc.
• Technical knowledge in MS Client-Server related application and utilities products such as MS Office SMS, Netbackup, Anti-virus, etc.