(English / Arabic / French / Dutch / Japanese / Thai or Mandarin speakers)

The Job

Provide First Point of Contact (FPoC) and support for computing problems and requests to customers in Asia Pacific, Europe and other parts of the globe.

Responsibilities include call handling and resolution of IT problems while on the phone, working with other computing organizations to resolve outstanding problems, and servicing IT requests in accordance with controls procedures to meet customers service level objectives

The Person

• Possess good command of English language (written & spoken). For Helpdesk Analyst position, candidates with proficiency in Arabic, French, Dutch, Japanese, Thai or Mandarin language are encouraged to apply

• Possess excellent communication and interpersonal skills

• Possess strong initiative, analytical and innovative qualities

• Able to deal with people from various organizations and backgrounds locally, regionally and globally

• Willing to work on shift and must have customer service oriented mindset

• Experience in IT Access/Security Administration would be an advantage but not a prerequisite

• Degree holders in Information Technology or Engineering (CGPA 3.0 minimum preferred)

• Knowledgeable in one or more of the following systems is an added advantage: Windows 2000/2003/Active Directory, Lotus Notes, UNIX, ORACLE, SQL, AS400, SAP, MVS, ACF2, CICS, HP9000 and HP3000

• Fresh graduates with good academic results are encouraged to apply