The Job

Provide First Point of Contact (FPoC) and support for computing problems and requests to customers in Asia Pacific, Europe and other parts of the globe. Responsibilities include call handling and resolution of IT problems while on the phone, working with other computing organizations to resolve outstanding problems, and servicing IT requests in accordance with controls procedures to meet customers service level objectives. Knowledgeable in one or more of the following systems is an added advantage: Windows NT/2000/2003, Lotus Notes, UNIX, ORACLE, SQL, AS400, SAP, MVS, ACF2, CICS, HP9000 and HP3000.

The Person

• Possess excellent communication and interpersonal skills. Able to deal with people from various organizations and backgrounds locally, regionally and globally.

• Possess good command of English language (written & spoken). Other languages such as Japanese, Thai, Mandarin and French will be an advantage.

• Willing to work on shift and must be customer service oriented.

• Have minimally 2 years experience in IT Security Administration or IT Helpdesk would be an advantage.

• Minimally have Bachelor's degree in Computer Science or Engineering with an interest in a career in Information Technology (CGPA 3.0 min preferred).

• Certified MCSE (Microsoft Certified System Engineer) and/or CLPs (Certified Lotus Professional) would be an advantage.