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| A United Kingdom Perspective |
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| | Catherine Legge
Job Title: Customer Services & Communications Team Lead
Studied: BSc in Psychology at the University of Surrey
I
joined ExxonMobil in 2001 having completed a four-year degree in Psychology at
the University of Surrey. I was looking to do something different to my degree
and wanted to join a global company that would provide opportunities for
travel and ongoing training and development. The three-year Graduate
Development Program with the London Business School was certainly a benefit
for me, having not studied any Business modules before.
My first role was as a Contracts and Costs Analyst in the recently established
Contracts and Services Team within UK & Ireland Area Operations. From day one
I gained valuable experience within vendor management of the outsourced IT
contracts and took a keen interest in the area of financial analysis. Within
three months I was helping to build a picture of the bottom up budget for the
UK and Ireland Operations spend of $22M, which meant working with the site
managers to understand the needs of UK sites and their customers.
Three years later I moved into a supervisory role within the Purchase to Pay
team, overseeing the development of three personnel. I held a personal budget
of $200k and worked with Procurement and Accounts Payable contacts to
streamline the various purchasing options for IT in the UK. I became the
communications contact within a European network and was involved in a
European SAP project team further optimising purchasing processes. I found
this has helped develop my leadership and teamwork skills both working with my
UK team and remotely with the regional contacts.
Within 12 months, my role had expanded to include supervision of five
additional team members and responsibility of the End User Support Team, which
now had merged with the Purchase to Pay Team to create a single Customer
Services Group. This group now handles the software, hardware and telecoms
requests for approximately 5,000 UK and Ireland customers. Within my role as
Team Lead, I have also been involved in the design and roll out of an on-line
purchasing tool intended to streamline the end to end purchasing process,
which has developed my knowledge both of IT processes and products, and also
of the controls needed to ensure financial security in a company such as
ExxonMobil.
It has been challenging at times, but at the same time I have developed both
personally and professionally thanks to the opportunities I have had and the
real responsibilities given to me from the start. And the people here are what
really make the difference.
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