lubricant supply reliability
ExxonMobil’s enhanced focus on lubricant supply reliability
In our research studies, customers said one of the most important elements is “supplying products in full and on time.” We listened.
We have designed our offer to give you the supply reliability you need. Our commitment is to provide on-time, in-full deliveries for products we supply.
Focused product line
Our offer of about 100 products will meet your lubrication needs throughout the year and around the globe. This strategy increases the reliability of our product supply and delivery; making it easier for customers to manage their fleet’s product inventory and order planning.
Restructured port network
Our expertise and global reach enables us to design our supply network around your demanding and evolving needs. We've structured our port network to include Specialty Ports (SPs) along main global shipping routes to serve you with a full range of specialized products.
Superior customer service
We understand superior customer service is important; therefore, we provide you with a truly global and efficient customer service framework with clear guidelines for order fulfillment.
This enables us to offer a more reliable and globally consistent support network and maintain industry-leading delivery standards.
Simple, fast and efficient
Anticipating and responding successfully to the needs and concerns of our customers comes in part from listening attentively to their suggestions and advice. The results of a customer survey advised us to improve the way we manage and communicate information about extra charges.
We listened and made changes.* They include eliminating extra charges for transportation, overtime and pumping from drums. We also reduced minimum order quantities in some key ports.
To learn more about these changes, please read our new Order Check Tool.
* Exceptions may apply in Australia, New Zealand, Brazil and Chile. Barge charges, taxes and government fees are additional. Restocking fees may apply in ports where third-party barges are used.
ePorts & Services Guide (eP&SG)
Visit the ePorts & Services Guide and explore our innovative electronic guide. This tool explains how you can access information about our global port network, products and service offer to plan lubricant liftings better.
For offline use, a CD-ROM allows you to install the Guide on your computer. Please consult your ExxonMobil Marine Lubricants Sales Representative for more information.