These are challenging times for our people, families and communities. We are closely monitoring guidance from our elected officials, the World Health Organization and the CDC as we work to protect against the spread of COVID-19. We are taking steps to ensure our employees and contractors remain healthy and safe, while continuing to help meet global energy demand.

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Introducing new and improved alerts in ACE

We’ve heard your feedback, and our customer services team has updated the Advanced Customer Experience (ACE) portal to make it quicker and easier for you to use. Our new alerts system allows you to:

  • Instantly create new ACE IDs
    No more waiting days for approval of new IDs
  • Create and manage all contacts and alerts from one central hub
    No more navigating to multiple screens to create contacts and set up alerts
  • View in detail and audit the history of alerts from the same hub
    No need to visit a separate page to review alert history
  • Configure all alert types at once for multiple users
    Separate configuration no longer needed for each alert type
  • Specify products for supply event and allocation alerts
    Set up alerts specific to your needs – forecast alerts will still send for all products
  • Save your work automatically
    Manual saving no longer required

Get detailed instructions in our setup guide or visit the ACE portal to check out the updates.

Need help with ACE? Our support team can provide help with a call to 800-244-7584 or email to systemssupport@exxonmobil.com.
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