These are challenging times for our people, families and communities. We are closely monitoring guidance from our elected officials, the World Health Organization and the CDC as we work to protect against the spread of COVID-19. We are taking steps to ensure our employees and contractors remain healthy and safe, while continuing to help meet global energy demand.

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We’re listening, and making improvements

Thanks to your feedback and suggestions, we’ve enhanced our communications system, and restructured our customer service team. It now takes 44% less time to resolve an inquiry, and 27% less time to resolve service requests.

Plus, if you need to reach our experts on the customer service team, we've made it easier with dedicated email addresses.

Stay tuned for updates on how we continue to build a better experience.

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    Reliable supply

    Through our robust, integrated network of refineries, pipelines and terminals, we strive to supply our customers with the fuels they need, where they need them.

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    Advanced Customer Experience (ACE) portal

    Log in to ACE to customize and set up your supply event and allocation alerts to meet your needs.

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