These are challenging times for our people, families and communities. We are closely monitoring guidance from our elected officials, the World Health Organization and the CDC as we work to protect against the spread of COVID-19. We are taking steps to ensure our employees and contractors remain healthy and safe, while continuing to help meet global energy demand.

ExxonMobil Diesel Truck on Road

Investing to improve

The ExxonMobil team recognizes that we need to stay focused on improving our supply reliability to help keep our customers moving and growing. Since our last edition of FuelEase in September, we have made a number of investments to try and move the needle on supply reliability.

Recent investments/upgrades:

  • Irving office location


    • Invested ~$3M in infrastructure improvements at the facility. Improvements included a new office building with amenities for drivers, new pavement and relocation of the BOL printer, which has helped reduce terminal time
    • Expanded Synergy Diesel Efficient™ product to all lanes. Initially it was only installed on lanes 5-7. This has reduced queuing and wait times

  • Hillyard office location

    Spokane Hillyard Terminal:

    • New throughput contract to strengthen supply optionality, improve rail logistics abilities and provide an in-market backup

  • east providence office location

    East Providence:

    • Invested by taking a single diesel arm at Lane 7 and converted it to two ULSD/Heating Oil and two Gasoline arms, which helped debottleneck the site for peak periods
    • Added one ULSD/Heating Oil arm to lane 4 (originally gasoline only bay), which increased the customer usability from roughly 35% of trucks to ~95% of trucks.

  • Ferrysburg office location

    Ferrysburg terminal:

    • We worked closely with Buckeye to influence upgrades to the Ferrysburg truck loading rack that will increase flow rates and reduce terminal wait times:
      • ExxonMobil customers can now benefit from three bays having both gasoline and diesel
      • New rack controllers were installed that are expected to reduce card-in times, aid product selections and reduce downtime during seasonal blend changes

  • Charlotte office location

    Charlotte Lincoln terminal:

    • Since May 2018, we have for the first time been operating at Charlotte Lincoln, which provides an in-market backup for Charlotte:
      • Helps customers avoid drive to Greensboro when Charlotte Kinder Morgan terminal is down

  • Roanoke office location

    Roanoke Kinder Morgan 2 terminal:

    • Operating since November 2018 with a Mogas (Regular/Premium) where originally we just offered Diesel.
      • ExxonMobil now has a full product offer at two of the three Roanoke market terminals

  • Male hands at keyboard

    Global Reliability Management System (GRMS+):

    System enhancements to further improve quality of data available to make decisions that impact our valued customers at our terminals (e.g., terminal wait times, loading times)

  • writing on documents

    Ease of doing business

    Whether it’s terminal wait times, customer communication or product availability, we are dedicated to making your experience faster, easier and more efficient.

    ease of doing business
  • fueling trucks

    How diesel fuels can help your business: What to ask your fuel supplier

    Your relationship with your fuel supplier can be crucial to your business. Asking them these six simple questions could bring financial and operational benefits.

    fuel supplier