Customer Satisfaction Survey Results
A big thank you to our Commercial Fuels customers who shared their feedback on doing business with ExxonMobil in our 2019 Customer Satisfaction Survey!
We’re happy to share that you reported positive experiences with:
- Your sales representatives
- Senior management
- Terminal experience
- Fuel supply performance
You also pointed out several opportunities for improvement. Specifically, you suggested enhancing our volume allocation process, terminal communications and our customer service.
We will continue to communicate how we’re using your insights to make improvements and build a better customer experience.