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We’re listening, and making improvements

Thanks to your feedback and suggestions, we’ve enhanced our communications system, and restructured our customer service team. It now takes 44% less time to resolve an inquiry, and 27% less time to resolve service requests.

  • Faster notification of supply-impacting events
  • Set notification preferences, to receive updates only for designated terminals
  • Greater clarity in notifications, with terminal and backup terminal details
  • Updated subject lines that indicate status, impacted terminals and affected products
  • Streamlined notification format, lets you to quickly assess the impact to your business
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Plus, if you need to reach our experts on the customer service team, we've made it easier with dedicated email addresses.

Stay tuned for updates on how we continue to build a better experience.

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    Reliable supply

    Through our robust, integrated network of refineries, pipelines and terminals, we strive to supply our customers with the fuels they need, where they need them.

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    Advanced Customer Experience (ACE) portal

    Log in to ACE to customize and set up your supply event and allocation alerts to meet your needs.