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ExxonMobil aviation fuels & lubricants introduces technical emergency hotline

ExxonMobil aviation fuels & lubricants introduces Technical Emergency Hotline

Immediate, expert support to customers in all aviation lubricant-related technical emergencies.
  • Technical Emergency Hotline number is +1 609 737 4411.
  • Trained professionals staff the hotline around-the clock, 24/7.
  • Guidance for non-urgent aviation lubricant questions continues to be provided by Technical Help Desk.

Fairfax, Virginia – July 16, 2012 – ExxonMobil aviation fuels & lubricants today announced a new telephone hotline to provide expert guidance to customers in the event of urgent aviation lubricant-related technical emergencies. The hotline number is +1 609 737 4411.

Trained professionals staff the Technical Emergency Hotline around-the-clock, every day of the week.

“Offering our aviation customers an easy, uncomplicated way of doing business is a top priority,” said Global Aviation Fuels & Lubricants Sales Manager Mark Green. “Ensuring that they have immediate, expert support in the event of an aviation lubricant-related technical emergency is one of the ways we are doing this.”

In the event a customer calls the Technical Emergency Hotline, the individual will be asked to provide the name of the aviation lubricant, a description and location of the problem, and the engine and aircraft make and model. Callers must also provide their name, company and contact details.

The new Technical Emergency Hotline augments ExxonMobil’s existing Technical Help Desk, a resource for customers with non-urgent, aviation lubricant-related questions. The Technical Help Desk is open Monday through Friday, from 8:00 am to 5:00 pm in local time zones:

  • +1 800 662 4525 for the Americas – (GMT minus five hours)
  • +66 2 204 5667 for Asia Pacific – (GMT plus eight hours)
  • +420 221 456 426 for Europe, Africa and the Middle East – (GMT plus one hour)

Customers may also send non-urgent lubricant-related questions to aviationlubetech@exxonmobil.com at any time.

About ExxonMobil aviation fuels & lubricants

ExxonMobil aviation fuels & lubricants is a leading supplier of jet oils, hydraulic oil, piston oils, gear oil, greases and specialty fluids. Its products are delivering results “on orbit” in the International Space Station, and on Earth in the aircraft of many airlines, helicopter operators and private pilots. The global organization provides technical expertise and service for customers worldwide.



493 kb File in English

7/16/2012

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